Welcome to the DNA Medical Mart Help Center.
We’re here to support you with all your medical instrument shopping needs – from ordering to delivery, returns, and product guidance.

🔹 1. Ordering & Payment

  • You can place orders directly on our website (www.dnamedicalmart.com) or via customer support.
  • Payment Options: Cash on Delivery (COD), Mobile Banking (bKash, Nagad), Bank Transfer.
  • Prices are in BDT (Bangladeshi Taka), inclusive of VAT where applicable.

🔹 2. Shipping & Delivery

  • Delivery within Dhaka: 1–2 working days
  • Outside Dhaka: 3–5 working days
  • Courier partners: Pathao, Sundarban, RedX, etc.
  • Track your order by contacting our support team.

🔹 3. Returns & Refunds

  • Eligible if product is defective, damaged, or incorrect.
  • Must request a return within 3 days of receiving the product.
  • Refunds are processed within 5–7 business days after approval.
  • For full details, visit our Returns Policy page.

🔹 4. Warranty Information

  • Certain brands (e.g., Omron BP Monitors, Littmann Stethoscopes) carry official manufacturer warranties.
  • Warranty terms vary by product—check product details before purchase.

🔹 5. Product Authenticity

  • We guarantee 100% original medical instruments including Littmann stethoscopes, Omron BP machines, ALPK2, Wister, MDF and more.
  • Each product is quality checked before delivery.

🔹 6. Contact Support

Need help? Our team is ready to assist.

📧 Email: support@dnamedicalmart.com
📞 Hotline: +880 13 289 11000
📍 Address: 14 no goli, Islamia Book Market, Nilkhet, Dhaka- 1205

Business Hours: Sat – Mon & Wednes – Fri, 10 AM – 9 PM