At DNA Medical Mart, we want every customer to have a smooth and reliable shopping experience. Our Returns & Refunds Policy ensures transparency when you purchase medical instruments, Littmann stethoscopes, and accessories from our online store.

1. Eligibility for Returns

You may request a return if:

  • The product is defective, damaged, or faulty upon delivery.
  • You received the wrong product or color.
  • The product is unused, in original packaging, with all tags/accessories intact.

⚠️ Products that have been used, tampered with, or not in their original condition cannot be returned.

2. Return Timeline

  • You must initiate a return request within 3 days of receiving your order.
  • After approval, items must be shipped back within 7 days.

3. Non-Returnable Items

For hygiene and safety reasons, certain items are non-returnable, including:

  • Used stethoscopes
  • Opened medical accessories
  • Discounted or clearance items

4. Refund Policy

Once your return is received and inspected:

  • Full Refund will be issued to your original payment method if eligible.
  • Refund processing may take 5–7 business days depending on your bank/payment gateway.
  • If you choose, you may request a store credit or replacement instead of a refund.

5. Exchange Policy

We offer one-time exchange for the same product in a different color/model (subject to availability).

6. Return Process

  1. Contact our support team via support@dnamedicalmart.com or Hotline: +880 13 289 11000.
  2. Provide order number, product details, and reason for return.
  3. Pack the item securely in its original packaging.
  4. Ship it to the address provided by our support team.

7. Shipping Costs

  • If the return is due to our error (wrong or defective product), we cover return shipping.
  • If the return is due to personal reasons (change of mind, wrong order placed), the customer bears the shipping cost.

8. Contact Us

For any return or refund assistance:

📧 Email: support@dnamedicalmart.com
📞 Hotline: +880 13 289 11000
📍 Address: 14 no goli, Islamia Book Market, Nilkhet, Dhaka-1205