Welcome to DNA Medical Mart. By using our website (www.dnamedicalmart.com) or purchasing products from us, you agree to the following Terms & Conditions. Please read them carefully before placing any order.

1. General Information

  • DNA Medical Mart is an online store supplying authentic medical instruments, Littmann stethoscopes, diagnostic tools, and healthcare accessories across Bangladesh.
  • By accessing our website, you agree to comply with these terms, our Privacy Policy, and our Returns Policy.

2. Product Authenticity

  • We guarantee that all products sold are 100% original and sourced from trusted suppliers.
  • Product images are for illustration purposes only. Actual color/design may vary slightly due to manufacturer updates.

3. Orders & Payments

  • Orders can be placed directly through our website or via customer support.
  • We accept multiple payment methods including Cash on Delivery (COD), mobile banking, and bank transfers.
  • All prices listed are in Bangladeshi Taka (BDT) and include VAT where applicable.

4. Shipping & Delivery

  • Delivery timelines vary between 2–5 working days depending on location.
  • Delays may occur due to courier service disruptions or unforeseen circumstances.
  • Customers are responsible for providing a correct delivery address and contact number.

5. Returns & Refunds

  • Our Returns & Refund Policy applies to defective, damaged, or incorrect items.
  • Used or tampered products cannot be returned.
  • Refunds are processed within 5–7 business days after approval.

6. Warranty & Liability

  • Certain products (e.g., Omron BP Monitors, Littmann Stethoscopes) may include manufacturer warranty. Warranty terms vary by brand.
  • DNA Medical Mart is not liable for damages caused by misuse, mishandling, or unauthorized repairs.

7. User Responsibilities

  • You agree not to misuse the website for fraudulent activities, hacking, or distribution of harmful content.
  • Information provided during purchase (name, phone, address) must be accurate and valid.

8. Intellectual Property

  • All website content, including logos, product descriptions, and images, is the property of DNA Medical Mart and may not be copied without permission.

9. Policy Updates

  • DNA Medical Mart reserves the right to update these Terms & Conditions at any time.
  • Changes will be posted on this page with a revised effective date.

10. Contact Us

For questions regarding our Terms & Conditions, please contact:

📧 Email: support@dnamedicalmart.com
📞 Hotline: +880 13 289 11000, +880 13 289 12000
📍 Address: 14 no goli, Islamia Book Market, Nilkhet, Dhaka- 1205